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Naomi  Torres

Epila and Xemos Laser- Made By the Same Company?

By July 15, 2009

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A reader emailed me asking if I have heard or tried Xemos laser. So I looked it up and found it on through a company called Visol. What worried me right away is it says “Permanently remove unwanted hair” which laser hair removal cannot claim. Then I saw very familiar words- a BNB Medical logo. This is the same company name printed on Epila laser, (although a slightly differently looking logo on Xemos) and has stirred up many comments here.

Both Epila and Xemos claim to be C.E. certified and have almost identical explanations. I emailed Visol last week asking for some more product information, and have yet to hear back. So is this company just packaging Epila different and using another name? If you have tried this product, please post your Xemos review in the forum, we would love to hear from you.

Comments

July 16, 2009 at 12:56 pm
(1) Rodick says:

is laser hair removal treatment has side effects am looking for the laser treatment.Do let me know any side effects for the treatment is it permanently removed? thanks in advance.

July 16, 2009 at 7:07 pm
(2) Nina says:

I’ve personally tried Xemos and so far so good. Haven’t had any mishaps and it seems to be working. I’ve only had a few treatments but I already see less hair and also longer time in between each “growth”.

Some background on me: when I wax, I usually see and feel regrowth in two days… So Xemos is a big time saver for me.

July 16, 2009 at 7:55 pm
(3) Jacob says:

Nina, will you marry me?!

July 17, 2009 at 6:08 pm
(4) Mary says:

I talked to Xemos and they told me that Xemos is new and that the Korean company also used to make Epila. They said Xemos is new and much better. I ordered the Xemos so we will see, I’ll write back later and let everyone know how it went! : )

July 18, 2009 at 2:20 pm
(5) hairremoval says:

Rodick, This article Laser 101 will help answer your questions about laser hair removal, its side effects and general results.

July 19, 2009 at 7:40 pm
(6) lovee says:

hey i do not know how does Xemos work?
As I seen on website looks like we need to use cooling gel. but it does not say . how many hairs does it do at once. I mean Epila and laserpro works on single hair at a time.
Rio and silkn works on 20 to 60 hair at once. What about Xemos? Please reply if someone used it. thnx in advnc

August 3, 2009 at 9:18 am
(7) Dr Kamlen Pillay says:

Although Xemo’s website gives a convincing account of their technologies ability to reduce hair, I am sceptical about its true abilities for a number of reasons.

Firstly lasers, diode lasers included, are dangerous equipment and require an operator with training and experience to be safely and effectively operated. Thus I find it extremely unlike that the FDA would aprove such an item for unsupervised home use.

Secondly Effective diode lasers with sufficient Fluence (laser strength/energy) to effectively remove hair, are extremely expensive to produce.
Most reputable laser companies market their diode lasers to doctors and trained laser techs in the region of $20 000-$30000, so again its unlikely to provide such a product to the end user for $150-200.

Thirdly, Xemos doesnt allow you to post your review directly on to their website, I have tried a number of times to post comments on their website but to date none have appeared.

These considerations leaves me sceptical and would therefor advise people to be wary.

August 4, 2009 at 2:29 pm
(8) LaserGuru says:

I am laser technician working in Calgary Alberta. All of my treatments are done in house. I use mainly cold laser treatments, but in the last year I’ve had many requests for laser hair removal from my clients. Personally I use EpiLight, and I know that for some patients if not all, laser treatment is on-going and in the case of hair, can take as many as 8-10 treatments(rare). I purchased epila last year and found that it didn’t really work much. Unknowingly that Xemos was made by the same company I had given this a-go as well about 5 months ago. Xemos has worked out to be much better than Epila and now I’m selling them to my clients for in-between treatments. And for the long term in case a couple hairs come back.

August 4, 2009 at 6:56 pm
(9) Nina says:

Naomi, what is your opinion on what “Dr Kamlen Pillay” has to say about laser hair removal and FDA approval, after all, there are some home laser systems that are FDA approved right? Including Tria, which you did a personal review of? And Tria doesn’t cost that much either.

August 4, 2009 at 7:45 pm
(10) Hair Removal Guide says:

Nina,

Tria and Silk’n are both cleared by the FDA for home use. Tria is a diode laser and Silk’n uses IPL. Yes, there is a huge price difference between Tria and professional laser units. But Tria is also made for home use and has a limited life. According to Tria Beauty “each laser is capable of delivering over 90,000 laser pulses (300 charges with each charge delivering 300 laser pulses)”. So of course a profesional laser unit that is made to be used on many people would be manufactured differently than one for home use.

I’m not skeptical of Xemos because I don’t think legitimate laser and IPL devices for home exist, but for the reasons above.

August 5, 2009 at 12:23 pm
(11) Nina says:

Thanks Naomi! I just got confused by what the other commenter had to say about home laser hair removers, as if it is impossible that such devices can exist… They just have a more limited lifespan, right?

August 10, 2009 at 7:10 pm
(12) Jules says:

Hi, I just wanted to quickly warn everyone who is thinking of purchasing a XEMOS from Vital Solutions.

I purchased mine over a month ago, and it has still not arrived despite the 10 day delivery promise. I have had no communication from them about where it is, or when I should be expecting my product. I am so disappointed, really wish I could be posting some positive feedback here.

I urge everyone not to purchase from Vital Solutions.

August 10, 2009 at 8:51 pm
(13) Hair Removal Guide says:

Nina,

Yes home devices have a much shorter life. Just think spas and doctors pay very large amounts of money for the professional units. So they need to last them a long time!

August 12, 2009 at 3:12 am
(14) TINA says:

I am thinking of getting one but am not sure whether it would work on me … I had laser treatment in Australia but the hair appeared again within a year. My skin is of mediterranean type.

I am wodering how many times could one gadget be used. I think it would be for a number of ‘flashes’ … but how many times with one diaode … would there be refills, recharging or replacement of diode … Can any one guide me on it …Thanks

August 15, 2009 at 8:29 pm
(15) caroline says:

I too ordered a XEMOS over a month ago, and have not yet received it. The money has come out of my bank, but not a squeak from them, despite my emails asking where it is. Proceed with caution. I’m pretty sure now that most people posting good feedback for them work for them. I’m gutted and am not quite sure if I will ever recover my money

August 17, 2009 at 5:45 pm
(16) Val says:

I ordered i July and still have not received it or my money back. Do not by the Xemos from Visol. They are a rip-off! I’m going to my bank tomorrow and will let you know if I was successful in getting my money back. :-(

August 18, 2009 at 5:25 am
(17) Shawn says:

Thanks a lot for the “warning”!!! i almost bought mine a week ago. thank GOD that paypal not able to pay as my account doesn’t have enough money

August 20, 2009 at 6:38 am
(18) ashlea says:

Yip the company is a scam! Fikle a dispute with paypal, that is what i have done! Many people have had same problem!!!

August 20, 2009 at 9:23 pm
(19) Kayti says:

I am in the same boat. I ordered my Xemos over a month ago and have still not received it. When I emailed the company asking where it was the repose I got was “Check with the tracking number we provided you with” still to this day my order is “awaiting shipment”. I urge you NOT to buy this devise it is a sham & it’s a substantial amount of money to lose. I’m fuming!!

August 21, 2009 at 1:24 pm
(20) avi bhandari says:

My order also shows “awaiting shipment ” .. what can I do now ??? I paid by my BOA debit card.. but it was thru paypal ..I guess.. any way to get the money back ????

August 21, 2009 at 6:38 pm
(21) Nina says:

Hey Guys, guess what? My friend bought xemos too after hearing my success with it. And she too is experiencing the delay. Visol gave her free shipping on hers. She managed to get her shipping cost refunded but have to wait a couple more days for the shipment to get through. She isn’t too pleased about that. I am just about to update about my experience with Xemos and want to leave a comment here for those who have ordered that I don’t think it is a case of “never seeing your money again” but that there will be delay. Also, the product does exist – cos erm… I’m using it? :)

August 23, 2009 at 12:41 pm
(22) Tina says:

LaserGuru,

can you please contact me – cudzinka1@azet.sk.
Thanks.

August 24, 2009 at 9:00 am
(23) ashlea says:

Visol is are a bunch of corrupt *&^*^*^*^***%$%4 I was so mad! Despite emailing them 100 X and getting cryptic automated messages in return and being on hold for 3 days to their ‘friendly’ customer service reps!!! I have filed a dispute and then a claim with Paypal who I have to admit have been awesome. We are waiting for the seller to repond (none yet) so it looks as though I shall be reimbursed. I do not doubt that the product exists I do however know that they are running a scam. Perhpas 1 in every 20 purchases actually reaches the seller! I was spitting mad and so rude to them…then out the blue after enquiring if they actually understood ENGLISH and after listing my probles (no tracking, awaiting shipment for over a moht etc etc) I get an email back that says. Hi Ashlea, please calm down, I have an excellent command of the english language. how may I be of assistance to you??? I was furious, the cheek! So please people DO NOT BUY TROUGH THESE CREEPS! I am saddened because I have no trust in buying anything over the internet ever again! Am a student and these guys prey on hairy people! Ha ha it’s not funny but I am on a revenge mission!

August 25, 2009 at 6:01 pm
(24) Trying to get my money back because they never shipped... says:

I have to agree with Ashlea and anyone else experiencing the absolute joke they call customer service. I have a dispute with PayPal – which Visol has yet to respond to and I’ve also filed a complaint with the BBB of San Diego.

Buyer beware indeed.

August 26, 2009 at 5:35 am
(25) Ashlea says:

Hi, that’s a great idea. I live in South Africa, but am going to google this BBB and too, file a dispute. The more complaints the better. Visol or Vital Solutions have until the 30th Aug (10 days) to respond otherwise the claim is granted in my favour and I assume I shall be reimbursed. I guess I should consider myself lucky that I did not in fact receive the product, for a number of forums around it sounds pretty useless anyhow and getting a refund once shipped back is like pulling teeth. I’ll keep you posted. I emailed Visol to let them know I was filing a case and they sent me some made up ”tracking number”, and said they were sorting it out with Palpal, but Paypal have not heard from them. I have spent so much wasted time on these guys, all I want now is my money back and for them to quit advertising and preying on other consumers.

Cheers, thanks for all the input and advice etc and a place where I can vent my rage ;) !!!!

August 29, 2009 at 11:23 am
(26) monokoro says:

I too made an order for the Xemos through Visol.com website in mid-Jul and have not received my order (end Aug now). They have refunded my shipping cost and apologize for the delay but still nothing. I have requested for a full refund now and they replied saying it is being transfered to the relevant service. Will see what is their next respond.

August 31, 2009 at 3:38 am
(27) Dr Kamlen Pillay says:

Dear Nina & Hair Removal Guide

Firstly, please excuse my late response.

Perhaps I should clarify my statement regarding the existence of “home hair removal lasers”.
I do not purport to dispute the fact that home lasers exist, nor that the FDA have not approved such devices.

Many laser devices exist, are FDA approved (eg. Laser Pointers, Laser Printers etc) and are safe to use at home.
My point is that the EFFECTIVENESS of hair removal lasers are almost directly proportional to the amount of energy (FLUENCE) the laser can deliver to the Melanin contained in the hair root/follicle.

High Fluence lasers are expensive and dangerous (in untrained hands) and therefore unlikely to be FDA approved (although the FDA are known to do some strange things from time to time) for home use.

So in summary, the difference between these FDA approved “Home Use Lasers” is not necessarily in the number of pulses that the device can produce but rather in the strength (fluence) of these pulses.

Without becoming too technical and going into laser physics, Xemos’ device is unlikely able to produce the fluences required for hair removal.

At the risk of sounding cynical, this is probably why so many people on this forum haven’t received their device yet.

Again, I caution unsuspecting consumers to be wary of such devices.

Regards
Kamlen Pillay

August 31, 2009 at 11:04 am
(28) Kristy says:

hi i have just filed a dispute with visol and hope to get my money back and just as i was sending a message to the company notifying them of this they update my order to “refunded” though i did not receive notification of this from them nor has my money been refunded to my account, another indication that these guys are scammers. btw has anyone received their money back through the paypal dispute system?

August 31, 2009 at 12:09 pm
(29) Nina says:

Kamlen Pillay,

Thank you for taking the time to write such a detailed response. What I gather from your explanation is that home lasers can exist, but not home laser hair removers? At least those that are effective in removing hair?

Our hair removal guide has tried an FDA approved laser hair remover, the Tria, and has reported positive results.

Nina here has tried Xemos and although it may be too soon to say the hair is gone forever, the results so far have me feeling good about my long-term hair situation.

Just saying.

September 2, 2009 at 11:06 am
(30) Valerie B says:

Do not buy from Visol (Vital Solutions). Placed an order over 1 month ago. Nothing delivered. Emailed them several times with no reply. No one answers the phone even after being on hold for hours. Online chat function doesn’t work. I believe the manufacturer is in Hong Kong and clearly can’t keep up with demand due to lenght of time to ship these types of products over seas. Not worth the time and effort. I still have no product and spent $180. Yikes!

September 3, 2009 at 5:45 am
(31) Vess says:

Hi,
I also purchased Xemos, and as everyone else havn’t received it. What did you have to do to receive refund on the shipment? and also how do you comunicate with PayPal?

Thank you

September 3, 2009 at 6:21 am
(32) tukina says:

I just visited their website today and they have removed Xemos from their site..Anyone knows what happened?But the slimray is still available..

September 3, 2009 at 8:17 am
(33) Leo says:

I bought a different product called Therasol from visol.com or ‘Vital Solutions’. It’s supposed to clear your skin from acne by using light therapy. Guess what? It’s been over a month I haven’t received it yet. Also, if you call the number on the visol.com website, nobody picks up! This company is a total scam, I’m contacting my credit card company today to claim my money back.

September 4, 2009 at 3:43 am
(34) akshay agarwal says:

Hi, I’ve been scammed by this company too.
Vess- you need to go to the resolution center from your paypal account page and then click on report a problem. They have tutorials to guide you through the dispute process. I suggest you go through them. And I also suggest acting fast by raising a dispute soon cause their site is inaccessible, phone lines closed, no response via e-mails. Basically you are either looking at a scam or a bankrupt company. And yeah remember-you cannot raise a dispute in excess of 45 days of the transaction date on paypal.

September 5, 2009 at 4:59 am
(35) Marcus says:

This Visol.com is a bunch of crooks. They took my $284 and I never heard of them again. PayPal can’t recover anything at this stage. WARNING!!! DON’T DO BUSSINESS WITH THIS CROOKS!!!!

September 5, 2009 at 6:54 am
(36) Glenis says:

Cost me $470 NZ – or $319 USD. Purchased 2 Aug, got a couple of responses to enquiries, the last one promising a tracking number within the week, that was about 10 days ago.

I’ve now filed a dispute with Paypal but I’m not that hopeful because it looks like they’ve done a runner. If they out of business then they’ve emptied their paypal account and the customers probably don’t have much chance of getting their money back.

I’m a bit grumpy about it to say the least! That’s the serious part of a weeks wages. The company that produces these is BNB Medical in Korea. They don’t even have the xemos in their product range any longer although it was there when I started researching buying one at end of July. I don’t think BNB is the problem because they have been manufacturing the Epila for some years and you don’t see people screaming scam about that.

September 5, 2009 at 1:21 pm
(37) Jasmine says:

I also ordered xemos last July 15 but I never receive anything. They just keep promising and promising, so I filed a dispute in paypal just this sept. 02. I didn’t know that you can only dispute 45 days since you purchase your product. It’s more than 45 days now. I dont know if they are going to return my money back. If ever they’re not gonnna give my money back KARMA will take care of them… peace…

September 5, 2009 at 10:48 pm
(38) Victoria says:

Hi, another victim here. I bought the tooth whitening kit on the 5th of August. Emailed about 10 times and phoned twice. I got an email with a tracking number but nothing to track it on. Money was out of my account instantly and now the website is down. Pretty sure this is a scam. Viva la Recession. Yup, needed this like a hole in the head.

September 6, 2009 at 2:06 pm
(39) ashihs says:

i purchased it on july 19th didnt get the delivery… same fate as many of u… now the website too is down for “maintainence”!

September 7, 2009 at 3:40 am
(40) Rachel says:

sadly, i’m a victim too. so disappointed coz this is the first thing i’ve bought from the internet and its a huge scam. does anyone know how we can get our money back (incl shippment fee). i live in australia so maybe ACCC. THANKS!

September 7, 2009 at 3:54 am
(41) Rachel says:

i just filed a claim with paypal. has anyone received ALL of their money back? THANKS

September 7, 2009 at 3:14 pm
(42) Lee says:

I file the dispute with paypal 3 weeks ago (I purchased on 13-July) and until now I saw the reply fm them saying the dispute is valid BUT i cannot get my refund, I am so mad as paypal supposed to be safest for transaction but now they said they know the company has problem but they cannot get a refund for me (which their staff promised) me before, but not they just said “you are rite, but still no refund” I am so angry and sent a complaint to paypal as well, (10 mins ago), i should have found this website earlier so I don’t get into this fraud, no matter in paypal or the visol solution…

September 7, 2009 at 7:32 pm
(43) Nermo says:

Anybody have an email/contact number for VISOL company. I would like to get Xemos but it seems there website is under maintenance. How much does it cost? Is it worth it?

September 9, 2009 at 12:25 am
(44) marcus says:

Nermo, don’t even try, Visol is a banrupt bunch of crooks. Don’t buy anything from them. PayPal can’t recover any money paid. If you want to loose money do business with this scammers! You are warned!!!

September 9, 2009 at 7:33 am
(45) lee says:

Seller’s Email: paypal@visol.com
Seller’s Name: gary johnston
i got the reply fm paypal, they have cleared all their paypal account, and paypal said “according to their terms and condition” it’s not a gurantee to get refund, pls refer to the policy” i feel cheated by visol solution and paypal!
anyone has news about this company? where should i report to the police?

September 9, 2009 at 7:43 am
(46) Julia says:

Arrh! I want to cry. Was saving up for clinic treatment for laser hair removal but then saw xermos ad on facebook and thought- i’ll give it a go. But just like you guys- have recieved no product in almost three months. Was actually refunded shipping when I complained about this but from what you guys have said I think getting a full refund is just not going to happen. I can’t believe I’ve been so badly scammed! And now there website is down. I love how it says please contact us but then has no actual contact details. lol.

September 9, 2009 at 8:18 am
(47) lee says:

Dear all victims,

I just sent my paypal reply to the CA and US police force, not sure if they will response to my request, but I think it’s time the victims to at least let someone investigate and catch this gary johnson, I hate to say I am chasing my money fm the other end of the world… but what can I do?? please email your experience to the following
As I checked previously this company is registered in Canada but i saved their old website and the tel number is a US number, please send to the following to report the crime:
Canadian police force: Webmaster@cpic-cipc.ca;
Anti internet Fraud: https://secure.nclforms.org/nficweb/nfic.htm
FBI fraud :http://www.fraud.org/
pls submit your experience asap!!!
if I cannot get the refund at least I cannot let this guy cheat the others, please act, thank you!

September 9, 2009 at 8:50 am
(48) Lee says:

please report your case to Webmaster@cpic-cipc.ca and https://secure.nclforms.org/nficweb/nfic.htm

the internet antifraud website is http://www.fraud.org/

pls submit your complaint, more complaints, more action will be done by the authority

if we cannot get refund (of course I want to refund!!), at least we need to let this Gary Johnston to be caught, please help!

September 10, 2009 at 5:18 am
(49) Cobus says:

I bought the Xemos for my wife in July and paid by Palpal. After 4 weeks I made an inquiry to Visol and received a most apologetic mail stating shipment withing 3 days and an email with tracking no. They even stated 4-5 days shipping to South Africa. Nothing received. Send another email and received only an automated mail back. Now I see the site is “under construction” I found this blog and comments so I must except I was done in and would most probably loose my money.

I have ever looked on the domain name registration database and the http://www.visol.com name is still registered. Maybe some of the USA victims can track them down.

Type the following in the URL block of your browser http://samspade.org/whois/www.visol.com and you get this result:
Registrant:
0821926 B.C. Ltd
402 West Broadway
Suite 400
Sandiego CA 92101
US
Domain Name: VISOL.COM

If some of you find something there please do keep us up to date.

September 10, 2009 at 9:54 pm
(50) nerv says:

I’m another sucker. Didn’t get my product either – trying to get a refund through paypal but haven’t heard back from them yet either depsite 3 emails.

September 12, 2009 at 4:31 am
(51) stupid cupid says:

i too am stupid. i realy thought there were legit… if there is any lead on how to get back my money please let me know. it has been 1 month since i placed my order. what worries me is their website in under maintenance. i really hope that these people will have some conscience and deliver the orders. it is understandable for delays but running away with money will bring people to hell, do you know that?

September 12, 2009 at 2:28 pm
(52) akshay agarwal says:

hey guys, you should try disputing your transaction with your credit card company. i’ve done the same with american express. I’ve raised a dispute on the basis of non receipt of goods. they’ve given me a temporary credit until they can investigate further. I don’t know if i can recover my money through this path. but hell its worth a shot where none exist.

September 14, 2009 at 1:58 am
(53) Beth Melendres says:

i got the same problem here. I’m from Australia and saw the advertisement in facebook. I ordered the goods 3 months ago and i still havent received my products. I’m trying to get a refund with havent had any luck. I’m trying to report it to ACCC.

September 14, 2009 at 6:24 am
(54) naidoo says:

No receipt of Xemos, I am disgusted with Visol… I emailed them a few times, ordered on the 31 July 2009 and still havent received the Xemos.. and all they say is that the Supplier is out of stock and that shipping will be delayed. I hope this is really the case and that it really is just a delay. Can someone please help me get a hold of Paypal and try maybe get my money back. Thanx

September 14, 2009 at 7:33 am
(55) prabhjot says:

i think xemos is a chinese product and the website selling is a fake as i ordered it and have yet not received the product since 1 month and i have been contacting them but no replies from their side…..

September 14, 2009 at 10:43 am
(56) Jane says:

Hi Naomi, Please help me obtain a contact telephone number or email address for Vital Solutions,

I can no longer access the website or my email with that detail.

Thanks a million!

September 14, 2009 at 3:02 pm
(57) seema says:

I was still hoping to get the product..but after reading all the comments i am shocked and speechless..how can we deal with Visol?Please help.

September 14, 2009 at 6:07 pm
(58) Hair Removal Guide says:

Jane,

A reader name Lee posted this information above:
Seller’s Email: paypal@visol.com
Seller’s Name: gary johnston

I would contact your credit card company directly to see if they can assist you in refunding the purchase as another reader suggested. Paypal seems to be of no help.

September 14, 2009 at 10:45 pm
(59) Rachel says:

their website is back up but no xemos & a now called Vilay or something. i reported the scam to ACCC’s scamwatch (Aust) – maybe if everyone supports this is will get attention

http://www.scamwatch.gov.au.

Oh yeah, my order status still says awaiting shipment (I ordered 4th Aug)

September 15, 2009 at 10:44 am
(60) Jaycee says:

same here…i ordered on 13 Aug and have already cleaned my bill. I called my credit card company but they said i need to contact the seller or else they cant work this out. However, i never get their replies. I am thinking who should i complain to in order to get my money back. The local one here seems only deal with transactions with local suppliers…

September 15, 2009 at 12:10 pm
(61) Dina says:

They also took my money… The phone number are belongs to Flower company.. This is really piss me off.. Any body know how to shut down this website?

September 15, 2009 at 12:27 pm
(62) Jasmine says:

I am also had been scammed by this vital solution. I ordered xemos last July 15 but I didn’t get any product and money back. What do you think we should do to stop these scammers? There website is back. I think they want more money from another victim.

September 15, 2009 at 1:18 pm
(63) Jasmine says:

I just call my visa card company and they told me that they are going to investigate for 14 days and letting me know the outcome.

September 15, 2009 at 1:22 pm
(64) Jordan says:

Like everyone else, my xenos was never delivered.

I went through the PayPal dispute procedure, and despite PayPal ruling in my favour, PayPal was NOT able to return my money.

Do not buy through these guys, even through PayPal!!!

September 15, 2009 at 6:59 pm
(65) nyc says:

it’s really shocking to discover all these feedbacks after placing the order and actually losing my money! it’s really hard for me to absorb eveything i read here after realizing that i won’t really get the product anymore. now their website is still under maintenance.. i placed my order last august 20 and im from the philippines. i’m having a headache and palpitating now.

TO NINA,
when did you actually placed your order and received the product?

September 16, 2009 at 6:32 am
(66) Glenis says:

I posted earlier and have waited for Paypal to resolve the issue. the claim has been decided in my favour – and guess what, no money. I really want to scream – $319 is a pretty sizeable sum to a person with a pretty ordinary sort of pay check.
What a scam ! Pack of thieves ! Good luck to everyone making a claim on credit cards – forget Paypal there is no buyer protection there.

September 17, 2009 at 4:57 am
(67) Wayne says:

Purchased mine in August and yet to receive it. Have sent numerous emails and no response. Been checking their website every single day but it has been down.

How do i get my money back? This sux!

September 18, 2009 at 3:11 am
(68) Mel says:

I ordered XEMOS from Visol.com on the 17th of JULY…
it said it will take approximately 14-17 business days… its been almost a month now, and I still didn’t receive my order..
Im extremely unhappy, as this was my first purchase online… ughh !
sent them a couple of emails and all i got back is my tracking number and an automated msg !
I am REALLY furious with them !!!
the website is currently UNDER MAINTENANCE.. wow, how VERY professional … and there isn’t even a NUMBER to call …
Is there any way I can get my money back?!! Im reallyy hating this :(

September 18, 2009 at 8:06 am
(69) Ruth says:

I ordered the Xemos through Visol – saw the add on FaceBook.

Well, after WEEKS my order has still not been shipped, nor are they replying to any of my e-mails. I now have to take legal action to get my money back. As far as the product is concerned, I can not comment on that, however, I STRONGLY recommend users to NOT USE the company Vital Solutions (www.visol.com) or Vilay.

Also, check the complaints on FaceBook, under the Xemos group. I have just reported Visol to FaceBook and will be leaving comments all over regarding the comapany’s conduct.

September 20, 2009 at 2:35 am
(70) Dave Rossi says:

I almost bought something from visol.com, lucky I read this email.
I seen a mob from Australia that have similar product called http://www.venusbeauty.com.au. Great service and got my laser within 20 days. Maybe try them out.

September 21, 2009 at 12:30 am
(71) alecia says:

I ordered the xemos from visol.com now vilay.com….. they refunded shipping because it was taking so long to ship and i complained about it. 2 weeks later it still had not arrived, and visol.com has disappeared. I read a post saying it is now vilay.com, who’s website looks exactly the same. THIS IS A SCAM. AVOID THESE COMPANIES.

September 21, 2009 at 2:21 pm
(72) Lydia says:

I read that Vital Solutions or Viol is in Bankruptcy and laid off all their staff, so I wouldn’t order from them

September 22, 2009 at 5:36 am
(73) prabhjot says:

hi even i think i have lost my money , i ordered xemos on 12 august 2009 but yet not have received the product, no replies from the company, and even they does not attend phone calls….
i don’t know what to do….and also when i payed through paypal its written :
Business Name:
Vital Solutions (The recipient of this payment is Non-U.S. – Verified)
Email:
billing@visol.com
i dont know what to do now ….

September 24, 2009 at 1:07 am
(74) Sarah says:

Venusbeauty have similar products as visol or vilay because they are provided by the same manufacturer BNB medical and we all know that products from them do not work. i smell scam just like vilay and visol. beware of venusbeauty!..

September 25, 2009 at 6:51 am
(75) Joe says:

Visol is back as Vilay.com Do Not Purchase anything from them! The Scam Artist behind this is Vadim (Michael) Verveda, google the name and you will see that he has scammed many people over the years.

Report to your local Police or the FBI, I have reported him but the response is very slow. The more Police Forces working on this the better but also file a report with the FBI.

I contacted the Police where Michael Verveda lives but they weren’t acting fast enough so I contacted the Police in another area where they know this guy.

I also contacted PayPal and although they have not suspended his new PayPal account even though I offered to provide documented evidence that he is the same guy. PayPal are not protecting their Customers. Michael also claims to take 2CO but they did not accept him as a Vendor. Moneybookers also did not suspend his account yet but are withholding funds so he cant withdraw funds. I’m going to talk to the Media about how PayPal dont protect people.

I’m collecting names of people who have been affected by this to give to the Police. Most Police are not interested in little claims but the FBI, Europol and other agencies are interested when large sums of money and a lot of people are involved. There is a rock solid case against Vadim (Michael) Verveda right now so he will be spending a lot of time in Jail. Please email exterminator_ie (at) Hotmail (Dot) Com to add your name to the list, I will only give out this information to Police Agencies. I have his address, date of birth, the names of all his family, his photograph and documented official records. The only way that Vadim Verveda can get out of this is to pay everyone back or he goes to jail.

September 25, 2009 at 11:08 pm
(76) Nick Jones says:

FOR IMMEDIATE RELEASE

IMPORTANT NOTICE
To: Customers of Vital Solutions (ViSol)

Dear Valued Vital Solutions (ViSol) Customers,

We sincerely regret to inform you that we have suspended sales on all products until further notice. ViSol has been experiencing some logistical and financial issues, which caused us to begin restructuring our operations in order to try to avoid bankruptcy.

We are working with the manufacturers of products in an attempt to secure the delivery of some recent customer orders that may have not been fulfilled. We are also currently working with our advisors and financial partners in an attempt to secure refunds to other customers.

This is a very difficult time for everyone at ViSol and we appreciate your continued support and understanding. We ask you to stay tuned to this Web site as information will be posted as it becomes available.

Sincerely,
Vital Solutions

For information on the status of your order please include your order number and your billing email below, along with your concerns.

September 25, 2009 at 11:12 pm
(77) Visol says:
September 25, 2009 at 11:15 pm
(78) Nick Jones says:

ABOVE is the message displayed on their official Web site. I contacted them received a reply with my order info. I suggest you go to the visol site and contact them.

September 26, 2009 at 6:49 am
(79) V says:

Looks like they were conducting business under the name and website of http://www.vilay.com (however, it seems that site was recently shut down there too). For what I understand, the company owner is a very ‘popular’ scammer named Vadim Verveda (as well as other AKAs)….I was actually scammed by his ‘home warranty company’ a few years ago, and understand he’s been scamming people on Ebay with ‘selling’ computers and autos, to name a few (he seems to be spreading his wings with every type of business). I thought he was arrested in Panama in 2006 or 2007, apparently he’s out and ‘working’ again.

September 26, 2009 at 10:52 am
(80) L says:

i have left a comment on the website and to the email mentioned above, not yet receive any feedback (maybe weekend or it’s another fraud)
but the message is very suspecious… “attempt to deliver”?? or “refund”??
i guess let’s not hv too much hope as this website is already known as fraud already… not sure if it’s just another trick of Vadim (Michael) Verveda / vital solution / visol/ vilay … i guess everyone here experience the ‘not shipped’ story rite? if these ppl saying ‘attempt to ship’… well… save our breath is more practical….
or, anyone receive their feedback? (no staff if a company is going bankrupcy rite)

September 26, 2009 at 11:32 am
(81) L says:

i posted my case to FBI at http://www.fbi.gov/
pls post also your expenience/victim case to them
http://www.ic3.gov/default.aspx
the more cases, the more alert they will be and realise how much money has vital solution cheated

September 26, 2009 at 11:34 am
(82) L says:

i posted my case to FBI at http://www(dot)fbi(dot)gov
pls post also your expenience to them
http://www(dot)ic3(dot)gov/default(dot)aspx
the more cases, the more alert they will be and realise how much money has vital solution cheated

September 27, 2009 at 5:38 am
(83) Joe says:

Nick Jones, Mick Jones, Angry Dad, all of these people are Vadim (Michael) Verveda. The Visol site is back claiming poverty, his next tactic is to declare bankrupcy which wont work because the IRS and Revenue Canada will collect our money and pay it back to us, they don’t need a warrant.

The only hope that Vadim Verveda has to avoid jail at this point is to refund everyone their money now bwfore it’s too late. He is so screwed now that he will be lucky to get a job pumping gas. Hundreds of people are now involved against him, former employees, people he scammed with Home Warranty Auto Sales, Fake Computers etc, the FBI are getting lots of reports and he keeps messing up leaving more evidence every day by posting to sites like this where his IP address is logged.

September 27, 2009 at 6:38 am
(84) Wayne says:

I’m confused: so many people in this thread claim they have received the product and it works fantastically – even the person creating this thread did that…

One can argue that whoever is behind this could possibly have created this thread but i doubt that as the person would just have deleted all of the negative comments…

Isnt this just hoenstly what it says it is. The company took on too many orders and now they cant deliver?

Can some people who have received the product, post some comments please…

…and, yes, i am also one of the many who hasnt received the products and im busy disputing it through paypal…

September 28, 2009 at 5:21 pm
(85) John says:

Well guess what, Most of those people who said they received the products are former employees of Visol, who are all laid off now, and paid bloggists that (Michel) hired at that period. It is unbelievable how smart this guy is. the FBI have a big hunt to do, will they be successful?

September 29, 2009 at 12:09 am
(86) Tommy says:

had lost my money from visol.com for Order Total: $542.32 USD. Deal to the delay that cause by the shipment and liaise with visol agency name Mario, Paypal say i already exist 45 days and they will not investigate the issue. Paypal say even they find out that visol .com is doing correct way, they will only terminate they’re paypal account. I feel that I’m being tried very unfair, if i can’t get my refund back as promise from the seller. I had try calling to USA alot of time and i still can’t get hold of them even through via email.

I hope someone can help.

September 29, 2009 at 12:14 am
(87) Tommy says:

I had lost my money from visol.com for Order Xemos Package and Slimray Total: $542.32 USD. Deal to the delay that cause by the shipment and liaise with visol agency name Mario, PayPal say I already exist 45 days and they will not investigate the issue. PayPal say even they find out that visol .com is doing correct way, they will only terminate they’re PayPal account. I feel that I’m being tried very unfair, if I can’t get my refund back as promise from the seller. I had try calling to USA alot of time and I still can’t get hold of them even through via email.

I hope someone can help.

September 30, 2009 at 8:49 am
(88) Rachel says:

SUCCESS!!!!!!!! I GOT MY MONEY BACK. FULL AMOUNT INCL SHIPPING AND EVEN INTERNATIONAL TRANSFER FEE…. what i did….. I have disputed it with Paypal, Scam watch (in Aust – its a government dept so whatever your coutries equiv is), also the Californian scam dept (is it FDA??? i dunno) AND my bank. I think it was my bank that got my money back in the end. I called my bank & told them the story. They posted me a non-receipt of goods form within a few days. I faxed it back & had my money within a week!!! It’s worth trying if you are still waiting for yours. GOOD LUCK EVERYONE.

October 8, 2009 at 12:16 pm
(89) jasmine says:

i just got my money back. I called my credit card company and they took action, now I’m finally happy, and lesson to learn :d

October 16, 2009 at 6:25 pm
(90) amir says:

yes also I receive money back from my bank, i file paypal dispute and call my bank and they return money because company is bankrupt. good luck to anyone else.

November 30, 2009 at 3:54 pm
(91) rippedoff says:

I also was a victim of this company but after contacting my credit card companyI was credited the money back to my credit card.

December 20, 2009 at 4:44 am
(92) GB says:

Unfortunately I had a credit balance with Paypal and had the same experience as most others. Yes I was approved the refund but since the account was empty – no refund. I reported the new site – vilay, and that they were also using paypal. Still no go.

I’m pretty disgusted with paypal I’ve learned my lesson, I empty my paypal account as soon as funds get deposited from my buyers who want to use the paypal service. So now, rather than having thousands sitting in the account with paypal keeping the interest, it’s gone in a day.

January 3, 2010 at 1:03 pm
(93) screwed by visol and paypal says:

I was also ripped off by visol.com
paypal “resolved” my claim for a refund by DENYING a refund, and the CLOSING THE CASE for a refund.
NO DELIVERY. NO PRODUCT. NO REFUND.
PAYPAL DID NOT PROTECT ME.
It first “decided in my favor,”
then closed the case as my loss.
No explanations. No resolution.
So much for “RESOLUTION CENTER.”
If anyone out there knows how to get my 414.90 usd back, please let me know. A lot of other people who were scammed would also benefit. Please.

January 4, 2010 at 11:51 pm
(94) Cliff says:

Xemos Package from visol.com/un is a scam company, i have order 2 set cost abt 600USD, after 2 month that company say got some problem and will do the refund, until now 7 month pass, they just remove their website. this is a scam company, can everyone help to track them down and pass to the authority to prevent others from being cheated by them again.

January 13, 2010 at 1:04 pm
(95) rippedoff says:

I am not sure all aspects of paypal but I payed through paypal and just like everyone else they could not resolve this issue through resolution center. If you payed with your credit card through paypal, the credit card company should protect you and offer refund.

January 17, 2010 at 2:24 pm
(96) Dave says:

Hey Guys,

We just found the old Visol.com people are running a new scam. You can find them at http://www.slimray.net.
The guy might be running under a new name but I know it is them.

Dave

January 27, 2010 at 7:53 am
(97) Andrea says:

I had the same problem with Paypal deciding in my favour, but not being able to recuperate any funds. I am furious with Paypal as there seem to have been loads of issues with this ‘company’ prior to my purchase in September. How come people were filing disputes and still not getting their money back through Paypal and yet Paypal accepted a payment from me! Has anyone else had the situation where the money was a direct debit from their bank account rather than paid via a credit card? It’s not like I can afford to lose the money that I paid (over £200!) Has anyone reported in the UK??

February 24, 2010 at 7:48 am
(98) Rosa says:

Hello everyone,
Im thinking about buying the xemos laser machine (well give it a try) with hairremover.biz company solutions. Is anyone familiar with this company? Can someone tell me if they are a scam too?

February 25, 2010 at 5:21 pm
(99) Hair Removal Guide- Naomi says:

Rosa,

Since this company has so many problems, they keep putting up different websites to sell their product. Not only have so many people had problems even getting their machine and not being able to get their money back, I haven’t heard any really great reviews of either the Xemos or Epila.

February 26, 2010 at 10:56 am
(100) Ruth says:

Hi everyone.

I left a comment last year (comment nr 69) – regarding Visol taking my money too.

In the meantime, I have imported the Xemos Laser Hair Removal systems and I am very pleased at the fact that I did. I am selling them in South Africa and have created a profile on FaceBook called Xemos S-Africa.

My boyfriend and I are currently using (testing) the system and so far the results are very pleasing.

Many of the photo’s posted on my Xemos FaceBook profile, are what I have taken myself. For example, the entire set. (That is what the set looks like, when purchased.) Also, the “chest” pictures are of my boyfriend Juan, who also happens to be my ‘labrat’. ;)

I spesifically only lasered a small section on his chest, in order to give a good comparison. Once we have given sufficient treatments, we will do the rest of his chest. (Other body parts are being lasered in the meantime – men have so MUCH hair! Well, at least, this one of mine!)

The lasering takes a bit of time, as each hair has to be targeted individually, however, only for 0.5 to 1 second. Once a person gets the hang of it, it goes very quick.

Because the system is yours, you can laser whenever you need / want to. E.g. spend an hour a day for a week, to do lasering.

Having much Irish blood in me, we are a hairy bunch and I have paid in the past, for full body laser session. Despite getting it at an incredibly good price, it was still almost 10 times more than what I paid for my Xemos. And I still needed a few more sessions. Hence why I imported the systems.

I pay once, and treat as many times as I need. And I also know that, even when I am older and hair grows in new areas because of hormonal changes, I will be able to laser them, without paying extra!

Due to so many unhappy people all round the world – thanks to Mr Con-artist aka Verveda – I am considering selling the product outside of SA as well.

You are more than welcome to have a look at my Xemos Profile on FaceBook = Xemos S-Africa.

Hope you all keep well,

Regards,

Ruth

PS: I lodged my case with the FBI. Only received an acknowledgement. PayPal ruled in my favor … that’s all that ever happened there. And Visol … well, we all know his just a schemer! Hope you go to jail soon buddy! You are BAD! & you’ll probably scam correctional services out of many things too!)

March 1, 2010 at 7:03 am
(101) Rosa says:

thanks hair removel guide. i leave in Europe, and after serching the web today i found this facil hair creme called ( Bioxet) that has almost the same results.
Not sure if it works but im about to give it a try, the price is 26.95€. Then i let u guys how it works.

October 21, 2011 at 10:04 am
(102) dan says:

Vadim Verveda died in a car accident on monday 17-oct in kuala lumpur, malaysia. he was living there under the name of michael price with his biz partner Jason Krull. please note they were not brothers nor students, it was just another lie and he was using a fake passport so they tagged his body as “unknown”

http://www.ntv7.com.my/7edition/loca…_ACCIDENT.html

you can also search on facebook “in memory of devon vadim johnston”

March 22, 2012 at 11:45 am
(103) ZBST says:

We are the official distrbuter of xemos in gulf countries we are located in UAE if you want to order or to get more information regard maintenance and using the machine don’t histate to call us on 0505068552

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I don’t even know the way I ended up here, however I believed this post was good. I don’t realize who you might be but certainly you are going to a famous blogger if you are not already. Cheers!

April 27, 2012 at 7:58 am
(105) how does it work? says:

so….question .. this Xemos ….. can just use it as much as u want????do u need to change anything in it…after u use it for a while? and also…does it work on the hair one by one…or more?

May 11, 2012 at 3:14 pm
(106) Bex says:
July 9, 2012 at 3:35 pm
(107) no hair no pain says:

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August 19, 2012 at 9:35 pm
(112) rj says:

Naomi,

You say company can’t claim laser hair removal permanently remove hairs. Have you seen TRIA’s website? It says their system FDA approved and it permanently removes hair.

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(116) Fran says:

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March 18, 2014 at 10:22 pm
(119) saralee says:

Thank god I ordered from Jeon in Korea. I got my xemos w808 very quickly. No, i’m not about supporting non US but, sometimes it works out much cheaper and by the way this ball of yarn sounds. Im glad I did. My guess is demand was the culprit here and marketers were selling the item before they received the goods. That’s pretty much how the world turns anymore. I have no comment on the product. I’m about half afraid of the thing and I have set a few small smoking holes in the cardboard box it came in. So as for now it works on a brown box leaving black tiny burnt spots.

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